Customer Service 5N0972

The purpose of this award is to equip the learner with the knowledge, skill and competence to provide effective customer service within a work, social or voluntary environment, operating independently while under general supervision.

Contents

Learners will understand the role of the customer service in organisational effectiveness. Understand the role and responsibilities of a representative of an organisation and work effectively as part of a team. Acquire a range of verbal and non-verbal skills in order to meet customer needs, handle customer complaints and deliver good customer care. Become familiar with consumer protection legislation.

Assessment will include:
Skills Demonstration 60%
Assignment 20%
Examination 20%

Course Notes

All learning material will be supplied by FRS Training You will be registered and certified with QQI through our centre.

Successful candidates will receive a QQI level 5 certificate in Customer Service

Learners will require a good commmand of the English language and a good level of numeracy and literacy.