Customer Service 5N0972

The purpose of this award is to equip the learner with the knowledge, skill and competence to provide effective customer service within a work, social or voluntary environment, operating independently while under general supervision.


The learner is required to complete a
Skills Demonstration 60%
Assignment 20%
Examination (Theory based) 20%


Learners will understand the role of the customer service in organisational effectiveness. Understand the role and responsibilities of a representative of an organisation and work effectively as part of a team. Acquire a range of verbal and non-verbal skills in order to meet customer needs, handle customer complaints and deliver good customer care. Become familiar with consumer protection legislation.

Assessment will include:
Skills Demonstration 60%
Assignment 20%
Examination 20%

Candidate Criteria

Learners will require a good commmand of the English language and a good level of numeracy and literacy.

Course Notes

All learning material will be supplied by FRS Training You will be registered and certified with QQI through our centre.

Successful candidates will receive a QQI level 5 certificate in Customer Service

Course schedule.

Below you will find all dates and locations that this course is running.

Customer Service 5N0972

28 Sep - 19 Oct 2018
Quarry Lane, Boyle, Roscommon

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Customer Service 5N0972